# Cancel your Genially plan subscription

> What a shame that you want to cancel your plan      Can you let us know what happened       Before you go wed love it if youd give us a second chance or a

Source: https://help.genially.com/en_us/cancel-your-genially-plan-subscription-HkCkjPS3o

Last updated: 2025-09-18T19:13:55.683Z

## We’re sorry to see you want to cancel your subscription!

Before you go, we’d love for you to give us another chance—or at least let us know why you’re leaving. A relationship is always a two-way street, and we want to improve our part!

If you still decide to cancel your plan, here’s how to do it:

1.  Go to the team with the Premium plan you want to cancel.
2.  Click **Settings** in the left-side menu.
3.  Select **Plan** and then click the **Cancel** subscription button. You’ll see it at the bottom of your plan’s features list.
4.  Follow the instructions on the form to complete the cancellation.

  

Bear in mind that you’ll continue to have the features of your plan until the billing period ends. Once it has elapsed, your account will still exist, as a Free account. If you’d like more information about what happens when your subscription to Genially ends, visit [this article](https://help.genially.com/en_us/do-i-keep-my-work-if-i-cancel-my-subscription-to-genially-or-it-expires-BkLgswHnj).

Remember that you can sign up for a premium plan again whenever you want. We’ll be delighted to have you back!

**IMPORTANT NOTE**: If the payment method you use in Genially is PayPal, as well as following the above steps, you’ll also need to cancel your subscription in your PayPal settings at [www.paypal.com](//www.paypal.com).

If you don’t do this, you’ll continue to receive Genially invoices. We recommend you do it immediately after canceling your Genially plan to avoid any potential issues.