# Genially Support > Genially Support knowledge base – help articles and documentation. ## First steps - [My first steps with Genially](https://help.genially.com/en_us/my-first-steps-with-genially-B1zV5DBho.md): This guide was created for users that want to have a general vision of Genially or that want to strengthen basic concepts of our platform By the time you f - [Import a PowerPoint (pptx) into Genially](https://help.genially.com/en_us/import-a-powerpoint-pptx-into-genially-H1FSoDH2i.md): Can you imagine being able to make use of all that content you created in PowerPoint and breathe new life into it by adding interactivity You can And its sup - [How to import Google Slides into Genially](https://help.genially.com/en_us/how-to-import-google-slides-into-genially-Hk86ySEa.md): Creating engaging content in the digital age is essential though not always easy With Genially you can elevate your creations to engage your audience and con - [How to import a PDF file into Genially](https://help.genially.com/en_us/how-to-import-a-pdf-file-into-genially-SyDZX0XsT.md): Did you know that with Genially you can import PDF files This will allow you to transform your content into interactive adventures at the speed of light - [How to download a Genially](https://help.genially.com/en_us/how-to-download-a-genially-SJS85wB3s.md): In Genially you can download your creations in five different formats Interactive PDF Images JPG View offline HTML Video MP4 SCORM packa - [How to set up interactivity in Genially](https://help.genially.com/en_us/how-to-set-up-interactivity-in-genially-BJHrqwSho.md): The power to create exciting animated and interactive content is at your fingertips with Genially You can enrich your content using different features and o - [How to add a title and description to a genially](https://help.genially.com/en_us/how-to-add-a-title-and-description-to-a-genially-HyFE9Drho.md): In this tutorial well show you how to change the title of your creations in Genially The title of your genially will be visible in the My creations area - [How to insert text in Genially](https://help.genially.com/en_us/how-to-insert-text-in-genially-H1jN5Drnj.md): Text is a crucial element of any creation No matter how expressive the images or visual content you add to your genially youll need some text to communicate - [How to edit text in Genially](https://help.genially.com/en_us/how-to-edit-text-in-genially-rkl_9vShs.md): Editing and formatting texts in your geniallys is key to communicating your message effectively to your audience In this tutorial well show you how to ed - [How to start creating with Genially](https://help.genially.com/en_us/how-to-start-creating-with-genially-SJNVcDSni.md): Have you signed up to Genially You probably cant wait to get started We understand youre just a few clicks away from creating the amazing content you didn - [Add animations to your Genially](https://help.genially.com/en_us/add-animations-to-your-genially-HJMHcDrni.md): Make your content more engaging by bringing your resources to life with animation Movement catches peoples eyes its inevitable In Genially you can enrich y - [How to Choose a Template in Genially](https://help.genially.com/en_us/how-to-choose-a-template-in-genially-S1P4qPrns.md): The best way to progress quickly in creating great content is by using a template You dont have to start from scratch In Genially youll find over 1000 temp - [How to manage the pages of your genially](https://help.genially.com/en_us/how-to-manage-the-pages-of-your-genially-BylHcvHnj.md): Managing the pages of your genially is super easy and will help you speed up your creative process You can add blank pages or pages from the same template oth - [How to navigate through a menu in Genially](https://help.genially.com/en_us/how-to-navigate-through-a-menu-in-genially-Bk3HKSb6yl.md): How to navigate through a menu in Genially A navigation menu is a key element to enhance the exploration of your creations on Genially It allows people viewi - [Rulers, Guides, and Grids: How to Design with Precision](https://help.genially.com/en_us/rulers-guides-and-grids-how-to-design-with-precision-Bkq0TBkxex.md): Rulers and Guides How to Design with Precision Rulers and guides are visual aids for anyone designing on Genially Theyre used to align elements and keep pr - [How to connect Canva with Genially](https://help.genially.com/en_us/how-to-connect-canva-with-genially-Byxr5L_bll.md): Export your Canva designs to Genially and embed Genially content in Canva with the Genially for Canva app This integration is a plugin for Canva that helps y - [Use ChatGPT to discover Genially templates](https://help.genially.com/en_us/use-chatgpt-to-discover-genially-templates-Sy62uj0Ixe.md): You can now connect ChatGPT to Genially with the Genially plugin Find templates get ideas and build amazing interactive content faster than ever What can I - [How to import files into Genially](https://help.genially.com/en_us/how-to-import-files-into-genially-BkaoUt2tZe.md): Import your files into Genially in just a few clicks and turn them into interactive visual and dynamic resources that capture your audiences attention ## Insert and edit content - [Create big without slowing things down: a guide for Genially](https://help.genially.com/en_us/create-big-without-slowing-things-down-a-guide-for-genially-SyGuVEB3Wg.md): Creating something big is easy Creating something big that runs smoothly thats another story If youre building an ambitious project this guide is f ## Interactivity and animation - [Play Match the Pair with Genially](https://help.genially.com/en_us/play-match-the-pair-with-genially-HkxtgFZNee.md): Wheres the repeated image Match the Pair is a card widget based on the classic memory game With Genially you can create it without spending time manually - [How to use Click to advance](https://help.genially.com/en_us/how-to-use-click-to-advance-HyBpkETTbl.md): Presenting your Genially slides Use Click to advance to cycle through a sequence of elements and on to the next page Move forward using the arrows on your key - [Add text buttons to your Genially creations](https://help.genially.com/en_us/add-text-buttons-to-your-genially-creations-S1kADVaVfg.md): Add text buttons to your Genially creations Want to guide your audience with buttons that react on hover and change once theyve been clicked The new text ## AI features - [How to create and edit text with Artificial Intelligence (AI)](https://help.genially.com/en_us/how-to-create-and-edit-text-with-artificial-intelligence-ai-HkYUA4Rha.md): Write and improve your texts with Artificial Intelligence AI Use it to spark inspiration when writing replace the text in your templates or align the writt - [Create voiceovers with the help of Artificial Intelligence (AI)](https://help.genially.com/en_us/creates-voiceovers-with-the-help-of-artificial-intelligence-Bybg5ktMyl.md): Create audio from text with the AI Voiceover feature Use it to generate voiceovers for your gamifications or videos add audio to elearning activities incl - [How to remove the background from an image with artificial intelligence (AI)](https://help.genially.com/en_us/how-to-remove-the-background-from-an-image-with-artificial-intelligence-ai-SkjA0yFYC.md): Expand your design possibilities by removing the background from your images. Create visuals with different backgrounds new compositions or highlight - [How to create interactive questions with Artificial Intelligence (AI) in Genially](https://help.genially.com/en_us/how-to-create-interactive-questions-with-artificial-intelligence-ai-in-genially-Hkveo5urC.md): Artificial Intelligence is a tool that has revolutionized the way we understand the world In Genially we want to make good use of this tool to inspire creativi - [How to translate your Genially projects with artificial intelligence (AI)](https://help.genially.com/en_us/how-to-translate-your-genially-projects-with-artificial-intelligence-ai-HyFpY6dK0.md): Translate your content and reach more people With Geniallys AI you can translate your Genially projects into more than 100 languages in minutes keeping all - [Security and privacy in the use of AI in Genially](https://help.genially.com/en_us/security-and-privacy-in-the-use-of-ai-in-genially-HJjAKn6N1g.md): At Genially we have incorporated Artificial Intelligence AI to help you become more agile in your creative process We want you to be able to present your gen - [Create and edit images with the help of AI](https://help.genially.com/en_us/create-and-edit-images-with-the-help-of-ai-HJrjbNsFyx.md): Turn your ideas into images with AI. Create characters backgrounds logos scenes objects everything you need to bring your creations to life. - [How do AI credits work?](https://help.genially.com/en_us/how-do-ai-credits-work-HJoCsWt0eg.md): Credits are used to access Geniallys AI features Theyre shared among the entire team and can be used for any AIpowered function included in your plan I - [Gaia: your virtual support assistant that evolves with you](https://help.genially.com/en_us/gaia-your-virtual-support-assistant-that-evolves-with-you-Bku6k7AOZx.md): At Genially we have Gaia an AIpowered virtual assistant designed to provide fast accurate and personalized help Gaia is here so you can find solutions in - [How to create with Genially AI Builder](https://help.genially.com/en_us/how-to-create-with-genially-ai-builder-r1Ts5F2tl.md): Got an idea Shape it with AI Builder This is a new way to create interactive resources without touching any codejust through a conversation This feature - [How to turn an idea into a complete genially with AI](https://help.genially.com/en_us/how-to-turn-an-idea-into-a-complete-genially-with-ai-ryLHwShJze.md): Do you have something in mind but dont know where to start With AIassisted creation you can turn a topic into a complete genially in just minutes Simply de - [How to get extra AI Credits](https://help.genially.com/en_us/how-to-get-extra-ai-credits-S1JEw81WMe.md): Are you running out of AI credits right when you need them most At Genially we know the feelingand weve got the solution With the Referral Program you - [How to create a summary of your Genially with AI](https://help.genially.com/en_us/how-to-create-a-summary-of-your-genially-with-ai-rJljEtdZzg.md): Get an extra deliverable from your Genially with the AI summary feature You can download a text or audio summary podcaststyle of your creations content - [Best Practices Guide for AI Builder](https://help.genially.com/en_us/best-practices-guide-for-ai-builder-BJ7mWj84fg.md): Create better components with clearer prompts AI Builder helps you create interactive components and add them to a page in your genially To get better results ## Brand Kit - [Brand Kit in Genially](https://help.genially.com/en_us/brand-kit-in-genially-Hk25iPS2j.md): Im sure youve heard it said a thousand times that we are visual beings but do you know why people say that Because 80 of the information we receive from ou - [Add your logo and loader to your Brand kit](https://help.genially.com/en_us/add-your-logo-and-loader-to-your-brand-kit-ryt9svS3i.md): Your brands logo is what best defines its identity Its your most representative visual seal and what sets you apart from the rest You can upload your lo - [Add fonts to your Brand Kit in Genially](https://help.genially.com/en_us/add-fonts-to-your-brand-kit-in-genially-HyQjiDr2s.md): A nice font can lend style and personality to your texts and reinforce your brands visual identity In other words fonts have the power to make your content m - [Add images to your Brand Kit in Genially](https://help.genially.com/en_us/add-images-to-your-brand-kit-in-genially-By05owBhs.md): An organizations visual identity is super important In fact its another form of communication between a brand and its audience The images a brand used - [Add colors to your Brand Kit in Genially](https://help.genially.com/en_us/add-colors-to-your-brand-kit-in-genially-ryroiDr3s.md): Some well chosen colors can make all the difference in your creations and in your brand identity Thats why its so important to define a harmonious color pale - [Add backgrounds to your Brand Kit in Genially](https://help.genially.com/en_us/add-backgrounds-to-your-brand-kit-in-genially-BJeooPHhj.md): When youre creating digital content its very important to have a welldefined brand identity In Genially you can customize your Brand kit and add bac - [Add text styles to your Brand kit](https://help.genially.com/en_us/add-text-styles-to-your-brand-kit-rJvoswrhi.md): Fonts paragraphs colors every little detail is important when you want to communicate messages that resonate with your audience with coherence and origina - [Templates with your brand](https://help.genially.com/en_us/templates-with-your-brand-rkbkD_0_C.md): Brand templates in Genially Did you know that you can streamline content creation with branded templates These templates are automatically generated - [How to customize the URL of your creations](https://help.genially.com/en_us/how-to-customize-the-url-of-your-creations-S1ChjuIbkx.md): If you have an Enterprise or Campus plan you can create a branded URL for all your creations With the custom URL option you can modify the subdomain that app - [How to modify the style or apply your Brand Kit to a creation](https://help.genially.com/en_us/how-to-modify-the-style-or-apply-your-brand-kit-to-a-creation-B1aoi7zMlx.md): The visual style of your creation matters Having a harmonious color palette an appropriate typography a coherent text style All this helps to convey the m ## User activity and tracking - [How to get global metrics for your creations](https://help.genially.com/en_us/how-to-get-global-metrics-for-your-creations-r1WhswHno.md): Knowledge is power Sir Francis Bacon said it first and he was right You probably already know that analyzing statistics and understanding your audiences be - [How to get individual tracking data in Genially](https://help.genially.com/en_us/how-to-get-individual-tracking-data-in-genially-HJnsiwB3j.md): Who among us would turn their nose up at the chance the see how their audience interacts with their creations Effective communication should always be bidire - [How to get data on responses to interactive questions in Genially](https://help.genially.com/en_us/how-to-get-data-on-responses-to-interactive-questions-in-genially-rkVVWksZx.md): Who wouldnt want to know how their audience interacts with their creations Effective communication is always a twoway street and having insights into your a - [Download your genially as a SCORM package with Score Preset](https://help.genially.com/en_us/download-your-genially-as-a-scorm-package-with-score-preset-rk9A9DHho.md): Have you tried to SCORM download option in Genially In this tutorial youll discover how to evaluate performance in your content in your LMS in the most con - [Download your genially as a SCORM package with Progress Preset](https://help.genially.com/en_us/download-your-genially-as-a-scorm-package-with-progress-preset-Sy3AcvBhs.md): Would you like to know how far your audience is getting when viewing your content With SCORM package downloads in Genially its super easy to keep track of the - [Download your genially as a SCORM package with Access Preset](https://help.genially.com/en_us/download-your-genially-as-a-scorm-package-with-access-preset-BkRR9vS3s.md): Want to see who has accessed your genially in your LMS Then this tutorial is for you Take a quick look at this page to find out if your plan includes - [Download your genially as a SCORM package with Interactive Questions](https://help.genially.com/en_us/download-your-genially-as-a-scorm-package-with-interactive-questions-Syg02I_ea.md): No matter what sector you work in activities for assessing knowledge are essential tools for the classroom corporate training administration and much more - [How to integrate Genially into your LMS using LTI](https://help.genially.com/en_us/how-to-integrate-genially-into-your-lms-using-lti-B1ZFC45Na.md): Do you use an LMS such as Moodle Blackboard or Canvas and do you also use Genially to create your teaching content materials or resources If so youre goi - [How to get live results in Genially](https://help.genially.com/en_us/how-to-get-live-results-in-genially-BJU2kNtbA.md): Want to increase engagement and interact with your audience in real time Use interactive questions in your creations and display their responses live with Li - [Download your genially as a dynamic SCORM package](https://help.genially.com/en_us/download-your-genially-as-a-dynamic-scorm-package-SkxAkk8SC.md): There are four ways to create a SCORM package in Genially and each one gives you different information about how your audience interacts with your content You - [How to insert Genially content using LTI?](https://help.genially.com/en_us/how-to-insert-genially-content-using-lti-HkSDSACaR.md): Connection is important and the connection between your LMS and Genially is about to become one of those connections you just cant live without Did you know ## FAQs - [I can't see the web page or application that I've embedded in Genially](https://help.genially.com/en_us/i-cant-see-the-web-page-or-application-that-ive-embedded-in-genially-BkBX5wHno.md): Its possible that sometimes when you embed an external application or web page in Genially you arent able to view it What have you done wrong Nothing - [How to recover deleted geniallys](https://help.genially.com/en_us/how-to-recover-deleted-geniallys-HkdQ5PSni.md): Deleted a genially by accident and want to get it back Dont panic It could happen to anyone The good news is theres a solution It can also happen that - [My gamification S’cape codes aren’t working correctly](https://help.genially.com/en_us/my-gamification-scape-codes-arent-working-correctly-SJqXcwrhs.md): With the last updates made to Genially you may have had issues with creations that use codes offered by Scape Whats the solution In some cases we - [WebSocket - Ooops, you can't edit on your device](https://help.genially.com/en_us/websocket-ooops-you-cant-edit-on-your-device-B1woaHc0s.md): p dirltrYou may sometimes experience issues when trying to edit a genially especially if yoursquore working on a creation simultaneously with other peop - [Open the dev tools on the browser](https://help.genially.com/en_us/open-the-dev-tools-on-the-browser-ryQlzDtm3.md): In order to help you and rule out possible errors well need you to provide us with a screenshot of the console of the browser you are using Genially in - [How to Change the Color of an Element](https://help.genially.com/en_us/how-to-change-the-color-of-an-element-HJu8jvrnj.md): Your geniallys are awesome for lots of reasons like the fact that theyre full of color for example If youre trying to change the color of an element and ca - [What is the Genially Academy?](https://help.genially.com/en_us/what-is-the-genially-academy-HJUQswr2s.md): The Genially Academy is where you can learn for free and at your own pace In the catalog of learning pills and courses youll find content for all levels in ## Manage my account - [Genially Community Guidelines](https://help.genially.com/en_us/genially-community-guidelines-Bk6Z5V15xe.md): 1 What is the Genially Community The Genially Community is a space where creators from all over the world share their best work so others can view reuse a - [How to create a Community Profile](https://help.genially.com/en_us/how-to-create-a-community-profile-B17KMo5Zg.md): Want to share your Genially designs with the world Publish a selection of your best projects on your Community Profile Its a public webpage where you ca ## Plans and billing - [Is there a special price for non-profit organizations?](https://help.genially.com/en_us/is-there-a-special-price-for-non-profit-organizations-BJvxoPB2i.md): Yes we have special prices for nonprofit organizations Write to us here - [Cancel your Genially plan subscription](https://help.genially.com/en_us/cancel-your-genially-plan-subscription-HkCkjPS3o.md): What a shame that you want to cancel your plan Can you let us know what happened Before you go wed love it if youd give us a second chance or a - [How to check or upgrade your plan in Genially](https://help.genially.com/en_us/how-to-check-or-upgrade-your-plan-in-genially-SJxowB3i.md): Its possible that at some point youll want to see what kind of plan you have what its characteristics are what date your plan was activated how to change y - [Will my subscription be renewed automatically?](https://help.genially.com/en_us/will-my-subscription-be-renewed-automatically-B1meiwB3s.md): Of course Genially does not limit the kind of use you choose for your creations Still premium plans have been developed specifically for professional use w - [Do I keep my work if I cancel my subscription to Genially or it expires?](https://help.genially.com/en_us/do-i-keep-my-work-if-i-cancel-my-subscription-to-genially-or-it-expires-BkLgswHnj.md): Theres no need to worry about that You can always access all your creations even if you cancel your premium plan you just wont be able to make use of the pr - [Can I ask for a personalized pricing plan?](https://help.genially.com/en_us/can-i-ask-for-a-personalized-pricing-plan-SJOxsDr2o.md): Of course Keep in mind that the Team subscriptions are the only ones that are personalizable in terms of the number of members they cover Contact us here - [Can I change my monthly subscription to an annual one?](https://help.genially.com/en_us/can-i-change-my-monthly-subscription-to-an-annual-one-ByoxoPrho.md): Yes if you have a monthly plan you will always be able to change to a yearly plan from your settings page and take advantage of the big discounts that come w - [Edit your billing information in Genially](https://help.genially.com/en_us/edit-your-billing-information-in-genially-Sy3govBno.md): You can add your information or that of your organization so that it appears on your Genially invoices Is it your first Genially invoice The billing infor - [How to check or download your Genially invoices](https://help.genially.com/en_us/how-to-check-or-download-your-genially-invoices-S1JZsvHhi.md): Any time you make a purchase or payment in Genially a bill or invoice is generated which you can look up and download whenever you want What do we mean b - [How to update your payment method in Genially](https://help.genially.com/en_us/how-to-update-your-payment-method-in-genially-rJWZovH3j.md): Do you want to update your payment method in Genially and keep your Premium plan active You can do it anytime In this tutorial you will learn how to - [Genially and the right of withdrawal](https://help.genially.com/en_us/genially-and-the-right-of-withdrawal-B1Obovrhj.md): What is the right of withdrawal The right of withdrawal allows you by law to return goods or services within a stipulated period whether the purchase was - [Available payment methods in Genially](https://help.genially.com/en_us/available-payment-methods-in-genially-ByE62Zfl3.md): Do you want to take your creations to the next level Its as easy as upgrading to a premium subscription These are the available payment options Credit - [How to create a quote in Genially](https://help.genially.com/en_us/how-to-create-a-quote-in-genially-SJ0NA8wlfl.md): Need a quote before subscribing to a Genially premium plan You can create one yourself in just a few steps This option is available for free teams both i ## Updates - [How to submit improvement suggestions in Genially](https://help.genially.com/en_us/how-to-submit-improvement-suggestions-in-genially-BkjgpLpR.md): Want to share suggestions for improvements or new features Well youve come to the right place our suggestions portal is the best way to do just that In thi ## LMS Integration - [Connect Genially to Canvas LMS](https://help.genially.com/en_us/connect-genially-to-canvas-lms-Byoi05iWel.md): How to integrate Genially with Canvas via LTI 13 How to add geniallys in SCORM format to Canvas LTI 13 Genially integrates easily with the ma - [Connect Genially to Blackboard LMS](https://help.genially.com/en_us/connect-genially-to-blackboard-lms-r1RYrjsxx.md): How to integrate Genially with Blackboard via LTI 13 How to add geniallys in SCORM format to Blackboard LTI 13 Enable the integration in Blackbo - [Connect Genially to Cornerstone LMS](https://help.genially.com/en_us/connect-genially-to-cornerstone-lms-rkQOeZoxg.md): Connect Genially to Cornerstone LMS Cornerstone LMS supports the SCORM 12 standard allowing you to integrate your Genially creations as SCORM packages dire - [Connect Genially with Schoology](https://help.genially.com/en_us/connect-genially-with-schoology-ryyoXNIMge.md): How to integrate Genially with Schoology via LTI 13 How to add Geniallys in SCORM format to Schoology Set Up the LTI 13 Integration Genially integr - [Connect Genially to 360Learning LMS](https://help.genially.com/en_us/connect-genially-to-360learning-lms-rkwbHVLzee.md): Connect Genially to 360Learning LMS Add Geniallys as SCORM packages in 360Learning To add a Genially as an activity in 360Learning youll first need to ex - [Connect Genially to Docebo](https://help.genially.com/en_us/connect-genially-to-docebo-HklvHE8Mxx.md): Connect Genially to Docebo Docebo supports the SCORM 12 standard which allows you to integrate your Genially creations as SCORM packages directly into your - [Connect Genially to TalentLMS](https://help.genially.com/en_us/connect-genially-to-talentlms-rJPKI4UMex.md): How to integrate Genially with TalentLMS using LTI 13 How to add Geniallys in SCORM format to Blackboard Set up the LTI 13 Integration Genially easil - [Connect Genially to Sakai LMS](https://help.genially.com/en_us/connect-genially-to-sakai-lms-B15xUVLGex.md): How to integrate Genially with Sakai via LTI 13 How to add Geniallys in SCORM format to Sakai Enable Genially integration with Sakai LTI 13 - [Connect Genially to Learnifier LMS](https://help.genially.com/en_us/connect-genially-to-learnifier-lms-HyKwN8fle.md): How to integrate Genially with Learnifier via LTI 13 How to add Geniallys in SCORM format to Learnifier Set Up the LTI 13 Integration Genially integr - [Start with SCORM and LTI 1.3: Connecting Genially to Your LMS](https://help.genially.com/en_us/start-with-scorm-and-lti-1-3-connecting-genially-to-your-lms-SkoS6G951x.md): This article is a starting point for understanding how SCORM and LTI 13 technologies can help improve your educational and training practices with Genially Ex - [Connect Genially to Nabbü LMS](https://help.genially.com/en_us/connect-genially-to-nabbu-lms-BynQ0jUnZe.md): Nabbü LMS makes it easy to integrate Genially content and create more interactive dynamic learning experiences You can do this in different w Nabbü LMS m